Privacy Notice for Drivers and Riders
You entrust us with your personal information when using Fast Ride. We’re committed to
upholding that confidence. Helping you comprehend our privacy practices is the first step in doing that.
This notice explains the types of personal data (“data”) we collect, how we use and distribute it, as well as your options with regard to this data. We advise
reading this in conjunction with our privacy overview, which highlights important details about our privacy practices..
Our postal address is:
54 Ogudu Road Ojota Lagos ,105102 Lagos Nigeria
You can get in touch with our newly designated data protection officer at any of the postal addresses shown in the city pages. Mark
the package “Data Protection Officer,” please. The term “us” or “we” refers to Fast Ride Ltd a private
limited company incorporated and registered under the laws of the federal
Republic of Nigeria with CAC registration No.1841955
The term “you” or “your” refers to the passenger or rider
who requests, hires and/or receives a transportation service through their Fast Ride app account.
1. Personal data we process
We only process information that we need, so we can provide you with the best service on our transportation marketplace.
Contact details: things like name, phone number and e-mail address. For some of our services we might require a little more, like your
home address. Profile information: things like your profile picture, saved addresses, language and communication preferences. For some of our services we might require a little more, like your driver license details. Geolocation: such as where you need a ride from, or the
location of ride to you, the time, the journey progression and the final destination of your trip. Payment information like the amount charged and the payment card used. Communication and correspondence records such as when you engage with our in-app chat, or speak with our customer service agents. Limited identification data of the device, like the IP
address, on which the Fast Ride app has been installed Data about the usage of the transportation services: things
like data about journey status, times and data about your conduct as assessed by drivers. Data related to communication through instant messages
directly in the Fast ride app (“Chat with Driver” option): date and time of the communication and its content.
2. Purpose of the processing
We process your personal data so we can provide you with one or more of our transportation services:
We connect you with a driver, or hire a vehicle: We collect and process personal data for the
purpose of connecting passengers with drivers so you can be picked up and dropped off; or to show you where our
nearest available hire-vehicles are located, such as our cars. Instant messages directly in the Fast Ride app are processed in order to provide service and customer support (including resolving disputes between driver and rider), for security purposes as well as to improve our products and services, and for analysis.
We get you to where you want to go: We display geolocation data and the phone number of passengers to drivers when
ride-hailing to enable efficient pick-up and drop-off, and make the journey and route transparent. This data is collected only when the Fast Ride app is activated. The collection of geolocation data stops after closing the Fast Ride app. In Nigeria drivers can see passengers’ phone numbers; the driver sees the rider number, meaning the driver and passenger can communicate.
We make sure your journey goes smoothly: We use geolocation data to make sure you get to your destination and resolve quality
issues related to our services. We also need to know where you choose to drop off a hire-vehicle so we can bill correctly, recharge batteries and maintain our fleet. We make sure the app is optimal: We use contact details to notify passengers and riders of updates to the Fast Ride app so you can keep using our services. We also gather limited data from the device that you use to connect you with our internet, mobile and telephone services, and to help keep your account safe through authentication and verification checks.
We make sure your ride is the quickest, cheapest and most convenient to you: We collect data on the routes taken by our passengers
and riders to analyse geographic coverage. This lets us do things like improve recommendations to the drivers about the most efficient routes, and helps us make sure that our hire-vehicles, are in the most convenient locations for customers. We collect your payment: We obtain payment details to process passenger payment on behalf of drivers for ride-hailing. And we process payments for our own hire-vehicles, and for our cars. We maintain and promote standards: We collect data about journey statuses, time and passenger ratings from driver feedback to encourage user safety, promote compliance with our terms and conditions, and make sure we’re providing a quality and enjoyable service to everyone. Customer support data and correspondence is collected for the purposes of feedback, and
resolving disputes and service quality issues. We keep you informed: Your name, phone number and email
address will be used to communicate with you for things like letting you know that your journey has been completed, sending you trip confirmation slips and receipts, and letting you know about important service updates such as when bad
3. Choice and transparency
Fast Ride enables users to access and/or control
Fast Ride also enables users to request access to or copies of their data, make changes or updates to their
User data requests
Fast Ride provides users with a variety of ways to learn about, control and submit questions and comments about Fast Ride’s
- Usage data: We collect data on how users
interact with our services. This includes access dates and times, app
features or pages viewed, browser type, app crashes and other
- Device data: We collect data about the
devices used to access our services, including the hardware models, device
IP address or other unique device identifiers, operating systems and
versions, software, preferred languages, advertising identifiers, device
motion data and mobile network data.
- Communications data: We collect data regarding phone, text or in-app communications
between users that are enabled through Fast Ride’s apps. This includes date and
time, as well as the content of text or in-app messages. We may also
collect the content of phone calls solely where users are notified in
advance that the call may be recorded.
· Safety and security. We use data to help maintain the safety, security and integrity of our services and users.
- verifying users’ identity and eligibility to provide transport , including through reviews of enhanced background
checks, to help prevent use of our services by unsafe drivers and/or riders.
In Nigeria regions, this includes Fast rider’s Real-Time Face Recognition Check feature, which prompts riders share a selfie during registration to help ensure that the rider using the app matches the Fast Ride account we have on file. We may also use this feature for other verification purposes such as verifying a change of bank account information or regaining account access.
In addition, we may use facial recognition technology to process user profile photographs, identification photographs or other user-submitted photographs to prevent identity borrowing or use of our services by unauthorised drivers.
In some countries, riders may be required to verify their identity to use cash and certain other payment methods. In such cases, Fast Ride allows riders to provide their ID number and/or a photo of their identification card to complete such verifications.
- using data from drivers’ devices to detect
unsafe driving behaviour such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine that a driver is delaying a rider pick-up in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee using device, location, user profile, usage and other data to prevent, detect and combat other types of fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorised drivers, verifying user identities in connection with certain payment methods, and preventing and combating unauthorised access to users’ accounts. In some cases, such as when a user is determined to be abusing Fastride’s referral programme or has submitted fraudulent documents, such behaviour may result in automatic deactivation, using user ratings, reported incidents and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries. To object to such a deactivation, please contact Fast Ride customer support.
- using driver data (such as location, ratings and gender where legally permitted) and rider data (such as ratings, origin
and destination) to help avoid pairings of users that may result in increased risk of conflict (for instance, because one user previously gave the other a one-star rating). sharing user’s name, location, phone number, vehicle details and other relevant
- information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while on a trip or in the process of making a delivery. Fast Ride performs the above activities on the grounds that they are necessary to fulfil the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of Fast Ride, our users and members of the general public.
4. Data collection and uses
Fastride collects data:
provided by users to Fastride, such as during account creation during use of our services, such as location, app usage and device data from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers and governmental authorities.
Data provided by users. This includes:
- User profile information: we collect data when users create or update their Fastride accounts, or place orders via guest checkout features. This may include their name, email, phone number, login name and password, address, profile picture, payment
or banking information (including related payment verification information), driving licence and other government-issued documents (which may include identification numbers as well as date of birth, gender and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings and
evidence of health or fitness to provide services using Fastride apps. This information may be collected by an authorised vendor on Fastride’s behalf. Identity verification photos: This includes photos of users (such as selfies) and/or their government-issued
- identifications (such as driving licences or passports). Such photos may used to verify a user’s identity, such as through facial verification technologies. Please see the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification.
- Demographic data: We may collect demographic data about users, such as date of birth/age, gender or occupation, when required for certain Fastride services or programmes. We may also infer demographic data from other data collected from users.
For example, we may infer a user’s gender based on their first name to enable safety features, such as the Women Rider Preference, or to display personalised ads for third-party products or services. We may also collect demographic data through user surveys.
- User content: We collect the data submitted by users when they contact Fastride customer support, provide ratings or
feedback for other users, this may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with Fastride. In certain jurisdictions, users can record the audio and/or video of their trips through an in-app feature or using a dashcam. In-app recordings are encrypted and stored on users’ devices and are only shared with Fastride if submitted by the users in connection with safety incidents.
Data created during use of our services.
- Location data (driver and delivery person: We collect precise or approximate location data from drivers’ and delivery persons’ mobile devices when the Fastride app is running in the foreground (app open and on-screen) or background (app open but
- Location data (riders and order recipients). We collect precise or approximate location information from riders’ and order recipients’ mobile devices if they enable us to do so via their device settings. Fastride collects such data from the time a trip or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and
transparency” below for information on how riders and order recipients can enable precise location data collection.
Riders and order recipients may use the Fastride apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the Fastride apps. For example, a rider who has
not enabled precise location data will have to manually enter their pick-up address.
In addition, precise location data collected from a driver’s device during a trip is linked to the rider’s account, even if the rider has not enabled precise location data to be collected from their device. This data is used for purposes such as receipt generation, customer support, fraud detection, insurance and litigation.
- Transaction information: We collect transaction information related to the use of our
services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop-off addresses, distance travelled and items ordered); and payment transaction information (such as merchant’s name and location, amount charged and payment method). We also associate a user’s name with that of anyone who uses their promotion code.
- Usage data: We collect data on how users interact with our services. This includes access dates and times, app
features or pages viewed, browser type, app crashes and other system activity.
- Device data: We collect data about the devices used to access our services, including the hardware models, device
IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data and mobile network data.
- Communications data: We collect data regarding phone, text or in-app communications between users that are enabled
through Fastride’s apps. This includes date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may
5 .Lega Basis
We are allowed to use personal information in the ways above if we have a proper reason to do so. We always make sure we
have a good reason for doing anything with your data. Personal data is generally processed in order to provide the services contracted through the Fast Ride app with you. This means that to give you the service we promised you, and to meet our terms and conditions, we’ll
process your personal data to meet those obligations.We generally in other circumstances process your personal data relying on legitimate interest grounds. Legitimate interests include our commercial interests in providing an innovative, personalised, safe and
profitable service to our passengers and partners, unless those interests are overridden by other interests. Our legitimate interests also include things like investigating and detecting fraudulent payments and other malicious activities, maintaining the security of our network and systems, and responding to suspected or actual criminal acts. We may from time to time rely on alternative legal bases when:
it is necessary to comply with a legal obligation such as for processing data when the law requires it, including, for example, if there
is a valid legal request to disclose personal information to a third party such as a Court or regulatory authority;
to protect your vital interests, or those of others, for example in the event of an emergency or an imminent threat to life; or
you have given us clear consent to do so for another specific purpose in which you have been fully informed.
If you choose not to give us personal information it may prevent us from fulfilling the contract with you, or stop us doing something
expected of us in law. It may also mean that we cannot operate your account. For example, we collect and process the personal data submitted by you in the course of installing and using the Fast Ride app; refusing to share geolocation data via the App means we cannot direct a driver to your location for pick-up, nor can we show you one of our own vehicles close to you for hire. We will not
be able to fulfil our obligations to you in other circumstances, for example, should you refuse to undertake an identity verification check to ensure the integrity of your account, then the account may be suspended or blocked to prevent fraud.
We only work with trusted partners and authorities. We only share when there is a proper reason to do so. We limit sharing to only that
which is required. We do not sell your personal information.
The personal data of the passenger is only disclosed to the ride-hailing drivers when they engage with a ride on in the Bolt app; in such a
case, the driver will see the name, phone number (in some countries the number is masked) and geolocation data of the passenger.
After providing the transportation service, the name and the telephone number (in some countries we intend to operate the number is masked) of the ride-hailing passenger will remain visible to the driver for 24-48 hours. This is necessary for drivers to resolve any issues with the passenger like getting something special back to you which might have been left in the car. Feedback given by passengers regarding the quality of the ride-hailing service is anonymous. Your rating is private between you and Fast Ride. Depending on the location of the passenger, the personal
data may be disclosed to the Fast Ride group companies and partners (local subsidiaries, representatives, affiliates, agents etc). Processing of personal data by Fast Ride group companies and partners will occur under the same strict
conditions as established in this privacy notice. In some circumstances we are legally obliged to share information with external recipients. For example, under a Court Order or where we cooperate with a data protection supervisory authority in handling
complaints or investigations. We can also respond to requests, such as those from law enforcement agencies, when we have a good-faith belief that the response is required by law in that jurisdiction or furthers a public interest task, affects users in that jurisdiction, and is consistent with internationally recognised standards. In any scenario, we’ll always satisfy ourselves that we have a lawful basis on which to share the information, and we’ll make sure that we document our decision.
7. Security and access
Data security is one of our top priorities, your data is completely secure. As we strive to use industry-accepted means of data
protection, only authorized employees of Fast Ride group companies and partners have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding transportation services). For our research and scientific purposes, all data, like bulk geolocation data, is anonymized so you can never be identified from it.
8. Your rights and controls
We want you to stay in control of your personal data. Fast Ride provides you with controls through the app where you can view your
personal information including your profile data and trip history. We also offer in-app settings like marketing opt-ins, and transparent cookie consent controls on our website.
Your right of access
You can access your personal data via the Fast Ride app. You have the right to ask us for copies of your personal information. There are
some exemptions, such as when we have to balance the rights of others, which means you may not always receive all the information we process.
Your right to rectification
You can access and update your personal data via the Fast Ride app. You have the right to ask us to rectify information you think is
otherwise inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure has the right to ask us to erase your personal information in certain circumstances. Your right to restriction of
processing You have the right to ask us to restrict the processing of your information in certain circumstances. This means that your data can only be used for certain things, such as legal claims or to exercise legal rights.
Your right to object to processing, you may have the right to object to processing if we are processing your information on the basis of
legitimate interests. You may submit an objection to any automated decision we have made, and ask that a person reviews it. Your right to data portability You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you, in certain circumstances. This only applies to information you have given us. The retention period for the data about instant messages
directly in the Fast Ride app messages is 90 days, except cases where messages
are related to a reported incident – in which case we will store them for 6months.
Fast Ride retains user data for only as long as necessary for the purposes described above. This means that we retain different
categories of data for different periods of time depending on the type of data, the transportation service it relates to, and the purposes for which we collected the data. Your personal data will be stored as long as you have an active passenger account. If your account is closed, personal data will be deleted (according to our retention schedule and rules), unless such data is still required to meet any legal obligation, or for accounting, dispute resolution or fraud prevention purposes. Financial data regarding transportation services provided to
passengers will be stored for three years after the last journey. Data required for other accounting purposes will be stored for seven years after the last journey. In the event that there are suspicions of a criminal offence, fraud or false information having been provided, the data will be stored as long as necessary according to the internal, legal, and regulatory
requirements. In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims.
Journey history data and the data about usage of transportation services will be stored for three years, after which the data
will be anonymized. Please note that the deinstallation of Fast Ride app in your device does not cause the deletion of your personal data. If the Fast Ride app has not been used for three years, we’ll get in touch and ask you to confirm whether you wish to keep your account active for future use. If no reply is received in a reasonable time, the account will be closed and personal data will be deleted unless such data is required for any purpose mentioned earlier in this privacy notice.
10. Direct marketing
We may send direct marketing messages to your e-mail address and/or phone number when you have given us permission to do so, or under a soft opt-in basis. We may personalise direct marketing messages using information on how you use Fast Ride’s services, such as how frequently you use the Fast Ride app, and your transportation preferences. If you no longer wish to receive direct marketing messages,
please click the “Unsubscribe” link in the footer of one of our emails, or opt-out in the profile section of the Fast Ride app.
11.Automated decision making
We use help of automated decision-making in case of issuing warnings and implementing ride hailing service suspension. Using automated decision-making is less error-prone, more efficient and safer than using our employees. Data about your usage of the transportation services (data about journey status incl. cancellations and no-shows and data about your conduct as assessed by drivers) is considered when assessing the need for a warning or suspension. You can read more about the automated decision-making here. Ride
hailing suspension will stay in force for 6 months, after which access to ride hailing service will be restored.
We may also use automated decision-making in order to undertake fraud checks which are necessary for us to perform our services,
ensure that the services are paid for and ensure the protection of riders from fraudulent transactions on their payment cards.
We may use automated decision-making in order to verify you which is necessary to ensure the safety of our platform and the enforcement of our terms and conditions. You will always have the right for human review of the decision and to contest the decision, express your point of view and obtain an explanation by contacting our customer support in our app.
Disputes relating to the processing of personal data are
resolved through customer support ([email protected]) ([email protected])
in the first instance. You have the right to contact Fast Ride Data Protection
Officer ([email protected])
12. Making this notice great
Data protection laws are important. They strengthen rules and enhance your information rights. Many of these rules may appear
complicated, but most are grounded in common sense. We take our responsibilities with your data seriously. Fast Ride will continue to make changes to this privacy notice as part of our commitment to protecting your privacy and affording you even more transparency.
We hope you have found this privacy notice easy to understand.